We believe that confidentiality is of the utmost importance to the trust and development of the counselling relationship.

Information shared with your counsellor will be protected.

Information will only be shared in the counsellor's clinical supervision and identities will be withheld.


The only time confidentiality will not be adhered to s for the following reasons:


·        The law requires disclosure

·       The counsellor feels there is a danger of serious harm to the client or others (this is viewed as a protective strategy but where possible will be discussed with the client beforehand)

·        By agreement with the client


Therefore if none of the above apply your identity will remain anonymous from anyone other than the member of staff that assessed you initially (usually the counselling coordinator) and the counsellor that you are attending sessions with.


All our counsellors adhere to the BACP ethical framework for counsellors & psychotherapists to view please click on the link below http://www.bacp.co.uk/ethical_framework/ 


Our contact telephone is a mobile phone number so that only the counselling coordinator has access to any voicemail messages and texts that are sent for assessment purposes.  

Karen Oakes

Tel : 07585 065749



Codings are given to each individual so that identity remains unseen by staff within the administration/accounts department.

All general administration will be attended to personally by your counsellor